Client Co-Ordinator - UAE

Company: PRO Partner Group

Job title: Client Co-Ordinator

Reporting to: Commercial Director

Location: Dubai, UAE

About PRO Partner Group

PRO Partner Group are a leading business set-up and public relations support provider, facilitating procedures and processes involved in establishing and maintaining a commercial entity and related support services in the UAE. We also have regional presence in the Qatar, Bahrain, Saudi Arabia and Oman.

PRO Partner Group is part of the Sovereign Group with a network of 23 offices spanning Europe, Asia, Africa and the Middle East, Sovereign’s global headcount is now approaching 550. We currently manage over 20,000 structures for a wide variety of clients – companies, entrepreneurs, private investors or ultra to high-net-worth individuals and their families – and have assets under administration in excess of £20 billion.

We pride ourselves on the exceptional breadth and depth of our technical knowledge; our culture is entrepreneurial, but we are fully committed to maintaining compliance and promoting ethical conduct.

Job Purpose

Responsible for providing effective support to the Business Development team by ensuring new and pre-existing clients meet compliance requirements as set out in the PPG Compliance Procedure.

Main duties

• Working alongside the BD team to conduct research on prospective new clients to ensure they meet with compliance standards prior to engagement.
• Review of KYC remediation documents for existing clients.
• Pre-screening all clients, inclusive of collating all mandatory documents for world check on the individual and company.
• Liaising with the client to collect relevant documents for KYC and risk assessment.
• Manage customer expectations and keep them updated on the timelines.
• Reviewing the corporate structure, and constitutional documents of potential clients to ensure that KYC information is comprehensive.
• To conduct preliminary risk assessment based on the information and documents received.
• Responsible for ensuring all documents received are correctly certified, and dates are in line with PPG’s compliance procedure.
• Provide consistent updates to the BD team and Compliance on the progress of KYC.
• Report any red flags raised during compliance checks to HOCS and CE within 48 hours.
• Prepare reports on a weekly basis, to the Head of Corporate Structuring and Compliance, on success rate, onboarding information, time frames, and other ad hoc reports requested from compliance.
• Follow relevant corporate structuring and compliance policies, processes, and step plans.
• Maintain corporate documents collected during KYC process to assist the Corporate Structuring following successful completion of KYC.
• Keep up to date with updates and trends and inform compliance for UAE, KSA, Qatar, Saudi, Oman.
• Creating and maintaining relevant trackers and monitoring support for management services.
• Assisting with content, research and potential client engagement for external Compliance Service where required.
• Take protective measures against Anti-Money Laundering crimes.
• Detecting and reporting Suspicious transactions.
• Update Compliance CRM dashboard with client information

QUALIFICATIONS AND EXPERIENCE REQUIRED:

• Excellent written and verbal English.
• IT competency (Microsoft Office)
• Excellent keyboard skills
• Knowledge of compliance and legal documents is preferred.
• Minimum of 1-year client facing UAE work experience

Competencies

• Attention to detail.
• Planning and organising
• Communication
• Teamwork
• Self-motivating
• Proactive
• Problem solving skills.
• Operations
• Product knowledge
• Technical knowledge

[The tasks listed are not meant to be exhaustive and you may be asked to undertake other reasonable tasks of a similar nature, but which are not explicitly listed in the job description]

If you wish to be considered, please send your CV and covering letter to: hr@propartnergroup.com