How to replace your lost or damaged emirates identity card?

An emirates ID is an identity card issued by the Federal Authority for Identity and Citizenship (ICA), the emirates ID card contains your personal details and can only be issued once you have obtained your UAE resident visa.

If your emirates ID was lost or damaged, a replacement card can be obtained. The process will be to first prepare the e-form through one of the registered typing centres in the UAE or the ICA offices in the emirate you are currently in.

Alternatively you can apply directly through the online ICA portal – here

You will need to provide copies of your passport, UAE resident visa, passport photo and copies of the lost emirates ID card. Then you will need to visit one of the ICA offices across UAE to have your photo taken and biometrics registered. this step The biometric registration is applicable only if you are more than 16 years old.

Your replacement emirates ID then can be issued after 5 – 7 working days and will come through Empost by recorded delivery.

If you need assistance in obtaining a new or replacement Emirates ID card please contact a member of the PRO Partner Group team who will be happy to help, use the contact form below or all us on +971 (0)4 456 1761 for Dubai or +971 (0)2 448 5120 for Abu Dhabi, or email us at info@ppg.ae.